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Once you’ve confirmed a stay, your booking lives in your Ddriftt account. From there you can review your reservation details, check property information, and manage your upcoming travel. If anything changes — your dates, guest count, or plans — this guide explains how modifications and cancellations work, who to contact, and how your booking data is handled.

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Viewing your bookings

All your confirmed reservations are stored in your Ddriftt account dashboard under Your Bookings. Sign in at ddriftt.com/signin and navigate to Your Bookings to see a list of upcoming and past reservations. Each booking entry shows:
  • Property name and location
  • Check-in and check-out dates
  • Number of guests
  • Room or suite selected
  • Total amount paid
  • Booking status (confirmed, upcoming, completed)

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What’s in your booking

Confirmation details

Your booking reference, payment receipt, total charged, and the date your reservation was made — all in one place for your records.

Property contact

The property name, location, and any direct contact information provided by the hotelier for pre-arrival questions or special arrangements.

Check-in information

Check-in and check-out times, the number of guests included in your reservation, and any property-specific arrival instructions.

Cancellation policy

The cancellation terms that applied at the time of booking, including any applicable refund windows or non-refundable conditions.
For special requests — early check-in, dietary needs, accessibility requirements, or room preferences — contact the property directly using the contact information in your booking details. Ddriftt is not able to relay special requests on your behalf.

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Cancellations and modifications

Cancellation and modification policies are set by each individual property and vary significantly. Always review your specific policy before requesting a change — some bookings are non-refundable, and others allow cancellations only within a defined window before check-in.
Your cancellation policy is displayed during checkout before you pay, and it’s included in your booking confirmation. To find it, open the booking in Your Bookings and look for the Cancellation Policy section. To cancel or modify a booking: If your booking is within the cancellation window, or if you need to request a modification, contact Ddriftt support at contact@ddriftt.com with your booking reference and details of the change you need. The support team will work with the property on your behalf. Note that modifications to dates, guest count, or room type are subject to property availability and may result in a rate adjustment.

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Data and privacy

When you make a booking on Ddriftt, your information is used to facilitate your stay. Specifically:
  • Your data is shared with the curator whose staylist or recommendation led to the booking. This supports the curator’s ability to build authentic partnerships and understand their audience.
  • Your data is shared with the hotelier so they can manage your reservation and prepare for your arrival — the same standard practice used across OTA platforms.
  • Stripe receives your payment information to process the transaction securely. Ddriftt does not store your full card details.
Ddriftt does not sell your personal data to third parties. For full details on what is collected, how it’s used, and your rights — including how to request data deletion — review the Ddriftt Privacy Policy at ddriftt.com/privacy. To request deletion of your personal data, email privacy@ddriftt.com.

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Getting help

If you have questions about a booking, need to report an issue, or want to make a change that isn’t self-service, reach out to the Ddriftt team: Include your booking reference and a description of the issue when you write in — this helps the team respond quickly and accurately.