> ## Documentation Index
> Fetch the complete documentation index at: https://help.ddriftt.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Your Mews Account to Ddriftt in Minutes

> Connect your Mews PMS to Ddriftt with your Mews Access Token so properties, availability, and reservations stay in sync.

This guide walks property owners through connecting a Mews account to Ddriftt so properties, availability, and bookings stay in sync.

## Before you begin

You will need:

* An active Ddriftt property owner account
* Admin access to Mews Operations for the enterprise you want to connect
* Two-factor authentication (2FA) enabled on your Mews Admin user (required to view unmasked access tokens)
* The Ddriftt integration enabled for your property in the Mews Marketplace

## What gets connected

After a successful connection, Ddriftt will:

* Import your Mews property (or properties) and room categories
* Sync availability and pricing for booking
* Create and manage reservations in Mews when guests book on Ddriftt
* Keep reservation updates and cancellations in sync when Mews notifies Ddriftt

## Enable Ddriftt in Mews

<Steps>
  <Step title="Sign in to Mews Operations">
    Sign in to Mews Operations.
  </Step>

  <Step title="Open Marketplace">
    Open the main menu and go to **Marketplace**.
  </Step>

  <Step title="Enable the integration">
    Find and enable the Ddriftt integration for your property (enterprise).
  </Step>

  <Step title="Authorize the connection">
    Complete any prompts Mews shows to authorize the connection.
  </Step>
</Steps>

<Note>
  If you do not see Ddriftt in Marketplace, contact Ddriftt support. The integration may need to be enabled for your property first.
</Note>

## Copy your Mews Access Token

Ddriftt connects using your Mews Access Token (sometimes labeled Token ID). Mews may also email this token to the integration partner when you subscribe; you can always retrieve it yourself:

<Steps>
  <Step title="Open your subscriptions">
    In Mews Operations, go to **Marketplace → My subscriptions**.
  </Step>

  <Step title="Locate Ddriftt">
    Locate the Ddriftt integration.
  </Step>

  <Step title="Open its settings">
    Click **Edit** to open its settings.
  </Step>

  <Step title="Reveal the Access Token">
    Use the control in the top-right of the page to reveal the integration's Access Token.
  </Step>

  <Step title="Copy the token">
    Copy the full token. Treat it like a password: anyone with it can access your Mews data for this connection.
  </Step>
</Steps>

Official Mews help: [Finding an integration's access token](https://help.mews.com/s/article/finding-an-integrations-access-token?language=en_US)

## Add the connection in Ddriftt

<Steps>
  <Step title="Sign in as a property owner">
    Sign in to Ddriftt as a property owner.
  </Step>

  <Step title="Open PMS Connections">
    Go to **Account → PMS Connections**.
  </Step>

  <Step title="Add a connection">
    Click **Add New**.
  </Step>

  <Step title="Select Mews">
    Choose **Mews** as the PMS.
  </Step>

  <Step title="Enter your token">
    Paste your Access Token.
  </Step>

  <Step title="Select your property setup">
    Choose how your properties are set up in Mews.
  </Step>

  <Step title="Add the connection">
    Click **Add Connection**.
  </Step>

  <Step title="Confirm your mapping choice">
    Confirm the mapping choice. This cannot be changed later.
  </Step>
</Steps>

### Property mapping options

<AccordionGroup>
  <Accordion title="One property per account">
    Your Mews account represents a single hotel/property. This is the standard setup for most hotels.
  </Accordion>

  <Accordion title="Multiple properties under one account">
    One Mews enterprise contains several bookable properties as separate services, and you want each service as its own listing in Ddriftt.
  </Accordion>
</AccordionGroup>

When the connection succeeds, Ddriftt shows that properties are being imported. Import can take a few minutes.

<Warning>
  If you are unsure, start with **One property per account**. If listings look wrong after import, disconnect and contact Ddriftt support before reconnecting. Mapping is locked after the first successful connection.
</Warning>

## Review imported properties

<Steps>
  <Step title="Open your Properties list">
    Open your **Properties** list in Ddriftt.
  </Step>

  <Step title="Confirm imported properties and room types">
    Confirm each expected property and room type appeared.
  </Step>

  <Step title="Complete listing details">
    Complete any Ddriftt listing details that were not imported from Mews (photos, marketing copy, publish settings, and so on).
  </Step>

  <Step title="Refresh if needed">
    If something is missing, return to **PMS Connections** and click **Refresh** on the Mews connection card.
  </Step>
</Steps>

## Managing the connection

On **Account → PMS Connections**, each Mews connection card supports:

* **Refresh**: re-import properties and room types from Mews
* **Disconnect**: stop syncing this Mews connection with Ddriftt

If you reconnect later, you will need a valid Access Token again and must reconfirm the property mapping.

## Troubleshooting

| Problem                                      | What to try                                                                                                                                             |
| -------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------- |
| "Invalid access token" / connection rejected | Confirm you copied the full token from the Ddriftt subscription in Mews (not another integration). Reveal the unmasked token as an Admin user with 2FA. |
| Token already in use                         | That Access Token is already linked to another Ddriftt owner account. Disconnect it there, or use the correct owner account.                            |
| No properties imported                       | Confirm Mews has active, bookable lodging services and room categories. Then use **Refresh** on the connection.                                         |
| Wrong number of properties / listings        | You may have selected the wrong mapping option. Mapping cannot be changed after connect. Disconnect and contact Ddriftt support before reconnecting.    |
| Pricing or booking fails                     | Ensure Mews has an active, public/default rate for the relevant service and categories.                                                                 |

## Tips for a smooth go-live

* Keep bookable room categories and public rates configured in Mews before connecting.
* Only lodging categories (rooms, suites, villas, and similar) are imported. Meeting rooms, parking spaces, and similar non-lodging categories are skipped.
* After connecting, place a test booking (or use staging guidance from Ddriftt) to confirm availability, pricing, and reservation creation in Mews.
* Do not share your Access Token outside your team. Rotate/reconnect if it may have been exposed.

## Need help?

Contact Ddriftt support with:

* Your Ddriftt owner account email
* Your Mews enterprise / property name
* A description of the step that failed (and any exact error message shown in Ddriftt)